Returns & Refund

From the receipt of the product by the customer, it has a right of withdrawal, that is to say, a period of 10 calendar days to return the product delivered, the cost of return being at his expense. Only products purchased through the E-Commerce website, and returned with their film or personal protective packaging intact (unopened and in their original packaging) will be eligible for a refund.

Items in "balances", "promotion", "liquidation" or "destocking" can not be returned or refunded.

Before returning the goods, the customer sends an email to the following address:

The customer returns the goods at his expense to the following address:

Meringue - alpine concept store

Mange ta soupe GmbH

Bodmenstrasse 14

3920 Zermatt


The product must be complete, properly protected, in its original packaging, with the film or personal protective packaging intact (unopened), accompanied by any accessories, instructions for use and documentation.

The product must be accompanied by a copy of the sales invoice.

The product is controlled by the internal services Meringue - alpine concept store which will validate or not the refund, in particular by checking that the product has been returned complete and in a state suitable for its re-marketing, as the right of withdrawal provides.

If the goods meet the return requirements, it can be refunded.

If the goods do not meet the return requirements, it will be returned to the customer who can not get a refund.

It is the Customer's responsibility to keep any proof of this return.

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