General conditions

1. General

The general conditions of sale described below apply for all products and services sold only through the E-Commerce website of Meringue - alpine concept store, They define the rights and obligations of the parties. Meringue - alpine concept store reserves the right to modify at any time the content and form of these general conditions of sale.


Meringue – alpine concept store

Mange ta soupe GmbH 

Bodmenstrasse 14 

3920 Zermatt 


Tel : +41.78.614.87.19


2. Personal data

Meringue - alpine concept store is committed to respecting the confidentiality of the personal data communicated by the customers on the E-Commerce site and to treat them according to the legal obligations. The customer's data may be used by the internal services of Meringue - alpine concept store:

· For the processing of orders, deliveries and invoices

· To inform sales and upcoming events by sending invitation emails

· To reinforce and personalize the communication towards his client, notably by sending newsletters, special offers and other emails.

The customer has the possibility to refuse the sending of invitation emails or commercial communication by Meringue - alpine concept store, by sending an e-mail to the following address:

The customer agrees to provide the personal information necessary for the management of his order (delivery and billing). These must be correct, valid and up-to-date.

3. Sales process

3.1. Orders

Once the desired product is selected, it is placed in the "shopping cart" by the "Add to Cart" button. The customer can then continue his selection of items, change his shopping cart or continue the process of his order and pay. At the time of confirming his order, the customer must accept the present general conditions of sale. Once the order is validated and paid, the customer receives order confirmation information by email.

It may happen that despite the confirmation, a product ordered can not be delivered. In this case, Meringue - alpine concept store reserves the right to cancel the order and inform the customer by e-mail. There is no additional delivery. The payment already made will be refunded to the customer. If several products are ordered but a product can not be delivered, the customer is not entitled to cancel the purchase of the other products. Claims of non-delivery or late delivery are excluded.

3.2. Price

Prices quoted per article on the E-Commerce website are quoted in Swiss Francs (CHF) including all taxes and excluding preparation or logistic costs. The shipping costs of the order will be indicated before the final validation of the order. Meringue - alpine concept store reserves the right to change without notice and at any time the prices and other charges posted on the E-Commerce website. However, the products will be billed to the customer based on the rates in effect at the time of validation of the order.

We can not guarantee that you will or will not be charged any taxes or customs duties. All customs or import duties are billed once the package reaches its country of destination. These costs must be paid by the recipient of the package. This applies to international orders.

3.3. Product representation

Meringue - alpine concept store is committed to making the necessary efforts so that the photographic representation of the products and services offered for sale on the E-Commerce website is as faithful as possible to reality. However, in view of the presentation of these products on the Internet, it is possible that the perception by the customer of the photographic representation of the products does not correspond exactly to the products themselves.

3.4. Secure payments

Payment for purchases is made via a bank transfer, Paypal or a payment card via Stripe. Payment cards accepted to date are: Visa, MasterCard and American Express. The order will be considered effective after receipt of the transfer or confirmation of the agreement of Paypal or the payment centers via Stripe.

In accordance with the regulations in force, and to ensure the security and confidentiality of their information, Meringue - alpine concept store does not store the banking data of its customers. It is thus the customer's responsibility to record and print his payment certificate if he wishes to keep the payment details relating to his order. The payments managed by the Meringue - alpine concept store E-Commerce site are the subject of a security system of the highest level to date: PCI DSS level 1 certification. This international standard, established by the main players of the MasterCard, Visa, American Express, Discover Financial Services and JCB) govern the security requirements of international payments.

3.5. Delivery

Shipping costs are calculated at the end of the order, depending on the destination country, weight, volume and tariffs of the carrier in charge of the shipment.

The products and / or services will be sent to the delivery address that the customer has indicated during the ordering process.

After dispatch, the risk of accidental deterioration and loss of the goods passes to the customer. We are not liable for any fault of the carrier.

3.6. Guarantee

For the products benefiting from a guarantee of the manufacturer, the duration of this one is indicated in the description of the product on the E-commerce site.

The warranty does not cover normal wear and tear as well as the consequences of improper handling or deterioration by the purchaser or third parties, as well as defects attributable to external circumstances. Items worn, soiled or damaged are specifically excluded from the warranty.

3.7. Returns, withdrawal and refund

From the receipt of the product by the customer, it has a right of withdrawal, that is to say, a period of 10 calendar days to return the product delivered, the cost of return being at his expense. Only products purchased through the E-Commerce website, and returned with their film or personal protective packaging intact (unopened and in their original packaging) will be eligible for a refund.

Items in "balances", "promotion", "liquidation" or "destocking" can not be returned or refunded.

Before returning the goods, the customer sends an email to the following address:

The customer returns the goods at his expense to the following address:

Meringue - alpine concept store

Mange ta soupe GmbH

Bodmenstrasse 14

3920 Zermatt


The product must be complete, properly protected, in its original packaging, with the film or personal protective packaging intact (unopened), accompanied by any accessories, instructions for use and documentation.

The product must be accompanied by a copy of the sales invoice.

The product is controlled by the internal services Meringue - alpine concept store which will validate or not the refund, in particular by checking that the product has been returned complete and in a state suitable for its re-marketing, as the right of withdrawal provides.

If the goods meet the return requirements, it can be refunded.

If the goods do not meet the return requirements, it will be returned to the customer who can not get a refund.

It is the Customer's responsibility to keep any proof of this return.

4. Applicable right

These general conditions of sale, as well as any sale to which they apply, are subject to Swiss law. Any dispute arising out of or in connection with these general conditions of sale or any sale to which they apply shall be settled under Swiss law, whether the dispute is of a contractual or a delictual nature, or whether it is based on another clause. The application of the 1980 United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

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